About Us

How do I book tickets?

We don’t have a booking partner at the moment, but all of our promoters do, we always link to their partners so please use the link on our site.

If they are sold out, make sure to use any other official ticket seller and you’ll be fine.

Is there a box office so I can book tickets in person?

Sadly not, but some of our promoters use Stargreen on Argyle Street (near Oxford Circus tube station) and you buy in person there.

Can I still buy a ticket on the day of a show?

So long as they’re available, of course you can! Mentally prepare, they are often a few pounds more expensive than the original price.

If an event is sold out, can I get a ticket?

Annoyingly, no! We know it’s frustrating but don’t be tempted to use a secondary ticket seller – only use an official ticket seller as nine times out of ten, you will be disappointed. Keep an eye on the event though, occasionally a few become available nearer the time. Follow our various social media channels to get the announcements as soon as they happen.

If I buy a ticket from someone outside, can I get in?

Maybe, maybe not, we cannot guarantee either way; touted tickets don’t help fans, artists or venues – and there’s a chance it might be invalid which would mean we couldn’t let you in. So sticking to reputable sellers is best for everyone.

I’ve bought my ticket on a ‘secondary site’, will I get in?

Again, it’s hard to say. If it’s not from a legitimate source, it could still be cancelled on the day of the show, we recommend sticking to the official outlets so there’s no disappointment on the night.

What are booking fees and charges and why is there a cost for an e-ticket?

The different ticket agents will have different fees and costs labelled as 'transaction' or 'booking' fees - these are to cover the cost of fulfilling your order, check the agent's FAQs if you need more info.

If my ticket is seated, can I go in the standing area?

All tickets are allocated according to space, so depending what you bought, you’ll have to stick to your assigned area. Get in touch with us if you’ve got any queries when you book.

Can I return or get a refund on my ticket?

‘Fraid not. Refunds only apply to shows that get cancelled or rescheduled.

Someone else bought my tickets for me to collect, what do I need to do?

No probs - just come to the ticket office on the night with a letter of authorisation from the person whoever booked the tickets - the letter needs to show your name, the booking reference number and the last four digits on the card used to buy the tickets.

If the ticketing company you bought from issues a different set of instructions on this, it will override our standard policy.

I haven’t received my tickets, what do I do?

Tickets usually get sent out no less than three days before the event, but if you’re concerned your tickets getting lost int he post or not getting emailed out to you, just get in touch with your ticket agent. Make sure you have all your booking details to hand and don’t forget to check your spam folder as well.

Where do I collect my tickets?

If you’ve chosen ‘box office collection’, your tickets will be available at our ticket office once doors have opened on the day of the show.

What do I need to bring to collect my tickets at the venue?

Bring a copy of the booking confirmation, ID and the debit or credit card you used to buy them.

Someone else booked my tickets online, can I use them?

Potentially, but it’s always best to check with the ticket agent first. Occasionally, some events might need you to prove with photo ID that you’re the person named on the actual ticket.

What if I’ve lost or damaged my ticket or they’ve been stolen?

Get in touch with the ticket agent you booked with straight away – they can usually arrange replacements. Sadly, there’s not much the venue can do, though.

Can I show my e-ticket on my phone if I bought it online?

There are still some issues with scanning phones, so just to be safe, please print your e-ticket and show that at the door.

I have a balcony ticket, does that mean I am allocated a seat?

Normally balcony seats are unreserved so it’s a first-come, first-served affair. There is additional standing room at the back but if you want to guarantee yourself a seat, please get here early.

What’s the latest time I can turn up with my ticket?

It’s best to always check the door times so you don’t miss out. We’ll do our best to have opening times and information up on our social channels.

What does ‘stalls’ mean?

The stalls are downstairs in the auditorium. Mostly, this means standing but occasionally it can be a fully seated show. This should be made clear on the ticketing site.

I’ve got a VIP ticket, what does it get me?

We’ll have a limo waiting… Well, maybe not, but do check with the ticket agent when you book and they will provide you with details of what’s included.

Is your venue accessible?

Yes, there is level access to our main auditorium, just visit our Accessibility page for more information. We work hard with Attitude Is Everything to continually improve access for all our customers.

How do I book a wheelchair accessible space?

Give us a call or drop us an email for more details on wheelchair-accessible spaces at shows.

Are there facilities for deaf and hard of hearing customers?

Some of our box offices, but not all, have a mic, speaker, induction-loop system and lowered counters. Our staff will happily assist with anything they can, though, so best to check our Accessibility page and find out what’s where at each of them.

Do you have accessible parking?

We don’t have any parking at all, unfortunately. We do have full travel information and a guide to getting around the local area on our Accessibility pages.

Do you have a lift?

Our venue is listed, built nearly a hundred years ago, so we do not have a public lift, but there is step-free access to the main hall (stalls) area. Unfortunately, our balcony can only be accessed up two flights of stairs.

What about toilets for people with disabilities?

There is an accessible toilet on the ground floor of the venue. Please check our Accessibility page before your visit for more information. Staff will happily assist if needed.

What about blind or visually impaired people?

Should you require braille or large print material, or need anything else at all for your visit, please let us know in advance. Just get in touch.

Can I bring my assistance dog?

Absolutely – we’ll even supervise them if you want us to! Just get in touch beforehand and let us know.

I have an access requirement not listed, what should I do?

If you have any questions or an access requirement not included please just get in touch and we'll get back to you as quickly as we can.

Is there a different age limit for each event?

Most of our events are 16+ but it’s always best to check in advance as it can vary from event to event.

What is Challenge 25?

If you are lucky enough to look under 25 (but are 25 or older) you may be asked for ID.

How can I prove my age/do I need ID?

We prefer a full or provisional driver’s licence or a PASS card as ID, and a valid passport is fine. Any fake IDs will be confiscated, sorry.

How can I find out door times?

Your ticket should state a start time. As for stage times and the like, we’ll keep you posted on our social channels when we have them. However, all timings are subject to change.

Where can I find the running time of the show/event?

We’ll always keep you up to date on times and curfews if they’re out of the ordinary for seasoned gig goers (7pm-11pm) on our social channels.

Is there a cloakroom/will I get in with my bag/helmet/suitcase?

We have a cloakroom where we charge a small fee per item. Obviously, the earlier you get there, the less busy it will be, but as long as you hold on to your cloakroom ticket then it’s easy to get your stuff back. Don’t come with your entire worldly possessions, though, it could take a while…

What if I lose my cloakroom ticket?

Try not to! If you do, you’ll have to wait until the end of the event to identify your things. If you do unfortunately lose something, all our lost property contact details are on our Contact Us page.

I forgot to get my stuff out of the cloakroom after the show, what do I do?

Don’t worry, it happens. Just get in touch, check our Contact Us page to find out how.

Can I bring my own food and drink?

Sorry but no, and this includes chewing gum. We have bars, snack food and free drinking water available. Any bits you think you think you really need to bring for health purposes, just get in touch.

I lost something at the show - how do I get it back?

Get in touch to see if we can help. You can report lost property on our Contact Us page.

Is there a cash point/can I pay on card?

There’s no cash point in the venue but there’s loads on Upper Street and all bars accept card payments and Apple Pay.

Where can I smoke / smoke an e-cigarette?

Come on, you know this one! It’s against the law to smoke inside the venue but staff will direct you to a dedicated smoking area and can advise on times it’s open from and to. Make sure you’re of legal age to do so, obviously. Unfortunately for you vapers, e-cigarettes can not be used in the venue.

Can I crowd surf?

‘Fraid not, sorry. Crowd-surfing, drink-throwing, illegal smoking and other such things are likely to result in us bidding you goodnight and ejecting you from the venue… and no you won’t get the cash back on your tickets, so try and enjoy yourself sensibly, ok?!

Is there a dress code?

Not usually, but if you’re wearing head gear, football colours or some kind of mad fancy dress, you may be asked to take them off and store them in the cloakroom.

How can I give feedback or make a complaint before, during or after a show?

We love hearing from you so if you want to get in touch, check our Contact Us page or speak to a member of staff during the show.

Why do you remove the lids from bottled water?

It’s for yours, the bands’ and your fellow gig-goers safety, and is pretty standard across most live events now.

Will it be loud?

Quite probably, but we’re happy to give out ear plugs if you ask for them. Just find a staff member during a show.

Can I bring my camera/iPad/selfie-stick?

Non-professional cameras are fine (no large lenses) but please don’t bring iPads, GoPros or selfie-sticks because you’ll be asked to leave them in the cloakroom.

Can I leave the venue and come back again in between bands?

Afraid not, generally, we don’t do ‘pass outs’ or re-admittance if you leave the building.

Is there strobe lighting or pyrotechnics?

Most shows may use strobe lighting and smoke effects and there’s usually signage up to let you know. If this is an issue, please let a member of staff know.

Will I be able to buy merchandise at the show?

Usually, yes. If a band has some, it will be on sale on the entrance.

Can I bring my medication with me?

If you think it’s absolutely necessary for the hours you’ll be in the venue then by all means. It’s probably best to have a sealed package of your prescribed medication and make it known to security – especially if it contains sharp needles and the like. If you have any special medical-related requirements, do let us know in advance, too.

Any reason why I wouldn’t get in?

Be nice and don’t do anything stupid, basically. We reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.

Can I buy a backstage pass/meet the band?

As much as we’d love to say yes, of course, you’re all welcome backstage, sadly, backstage is for working personnel only. If you do see ‘meet and greet’ tickets on sale, do check the full details before you buy them.

Where are you and what’s your address?

Our Contact Us and Getting Here sections have all our details, click to find out more.

How do I get there by public transport?

Always check travel before you head out, you can find out everything you know about our local transport links and the easiest way to get to us, on our Getting Here page.

Is there parking nearby?

We strongly recommend using public transport whenever possible, but for details on local parking and other travel information click our Getting Here page.

Where can I leave my bike?

If you've got a folding bicycle, and our cloakroom is open, you are welcome to leave it in there. For larger bikes, there are well-lit and CCTV-covered racks in front of our neighbour, the Town Hall.

How do I get a job on the bar or cloakroom or in the box office?

We recruit every few months and will post on socials and on our website when we are recruiting so keep your eyes peeled for the Work With Us page! We pay the London Living Wage and are always after the best bar staff, cloakroom attendants and people to staff the box office to help run a great venue. Previous experience is useful, but not essential so if you’re interested in applying, just head to our Work With Us page to find out more.