Islington Assembly Hall is a welcoming and accessible venue and we strive to ensure everyone can enjoy events here.
We’re proud to have been awarded the Attitude Is Everything Bronze Standard Charter of Best Practice for our commitment to venue access to our customers and performers, and below is more information about our facilities and policies that have helped us achieve this.
Is your venue accessible?
Yes, there is level access to our main auditorium. On arrival, please let the security on the front doors know if you require the step free entrance and they can show you around to it. The exact location of the step-free entrance can be found on what3words, here: https://what3words.com/neat.cake.bump
We work hard with Attitude Is Everything to continually improve access for all our customers and encourage feedback from our customers after attending a show with us.
What can I expect once I am inside the venue?
There are no pillars or fixed obstacles in the main hall. We set up the space with furniture based on discussions with the hirer beforehand. There is ground floor access to the foyer. The balcony and basement can only be accessed by stairs during events, as there is no functioning lift. At all our concerts, we ensure there is a viewing area close to the stage and accessible toilet. This is reserved for deaf and disabled customers and their personal assistants / carers, as well as for customers who, for medical reasons, require seating. If you require a seat or space in this area, please contact the venue.
Due to limited capacity, this is the only area that we offer a free personal assistant ticket.
As a grade II listed venue, during busy shows or shows in the summer, the venue can get hot. There is an extraction system in place bringing fresh air in to the venue but on hot days, it can remain hot throughout the show.
How do I book a ticket for my personal assistant / carer?
Please note that the Rufus Wainwright shows are all seated and free Personal Assistance tickets are only available via Dice.fm. If you require a free Personal Assistance ticket please contact the venue before you purchase you own ticket.
To guarantee a spot, disabled customers who require assistance can request free entry for a personal assistant or carer by contacting the Islington Assembly Hall team directly on 020 7527 8900 or firstname.lastname@example.org before buying a ticket. You should then buy one ticket in the 'main auditorium' sometimes referred to as 'downstairs standing' area. Once you have bought your ticket, drop us a line to let us know; we will take your details and make arrangements with the box office and security staff so they know to expect you. To guarantee free entry for your personal assistant, please send a scan of your letter from the Department of Work and Pensions or NHS to show your eligibility for the free personal assistant ticket. We will then confirm your booking via email. There are limited spaces in the accessible area.
On the off-chance you have changed your mind or did not manage to secure a ticket, we would appreciate if you let us know so we can then release your hold in the accessible area.
How do I book a wheelchair accessible space?
Give us a call or drop us an email for more details on wheelchair-accessible spaces at shows.
Are there facilities for deaf and hard of hearing customers?
There is a hearing loop in the venue, which can be activated on request for spoken word shows but not currently for live music,
We can also put those hiring the venue in touch with British Sign Language (BSL) interpreters to attend events at the venue.
Do you have accessible parking?
Islington Town Hall forecourt is the best place to drop off customers. Dropping off or picking up customers from the side streets nearby is not permitted. There is no public parking at all in Richmond Grove. For further information please go to Islington Council's parking for disabled people page - https://www.islington.gov.uk/parking/where-to-park/parking-for-disabled-people
Do you have a lift?
Our venue is listed, built nearly a hundred years ago, so we do not have a public lift, but there is step-free access to the main hall (downstairs) area. Unfortunately, our balcony can only be accessed up two flights of stairs.
What about toilets for people with disabilities?
There is an accessible toilet on the ground floor of the venue which is fitted with an alarm cord. During concerts, a member of our security team is based on the door leading to the toilet and is there to offer assistance if required. Staff will happily assist.
What about blind or visually impaired people?
Should you require braille or large print material, or need anything else at all for your visit, please let us know in advance. Just get in touch.
Can I bring my assistance dog?
Absolutely! Just get in touch beforehand and let us know.
I have an access requirement not listed here, what should I do?
If you have any questions or an access requirement not included here, please just get in touch and we'll get back to you as quickly as we can.