About Us

We’ve been working to make sure our venue is a Covid-secure space for you to enjoy live music in once again. Our FAQs below will tell you everything you need to know before visiting our venue, and please make sure you also read our Covid-19 Entry Policy. We can’t wait to welcome you back!

 

Covid-19 Entry Policy

As a responsible venue operator, it’s our policy to require all customers to show their Covid-19 Pass. This means that to gain entry to the show, you and anyone else you’re attending with will need to demonstrate one of the following:

  • An NHS Covid-19 Pass on the NHS app demonstrating full vaccination (full vaccination means you have received both doses, plus 14 days must have passed since the second dose). Find out how to set this up on the NHS app here.
  • An NHS Covid-19 Pass on the NHS app demonstrating natural immunity, based on a positive PCR Test result within 180 days (and the 10-day self-isolation period following the result has passed). Find out how to show this on the NHS app here.
  • A negative NHS Rapid Lateral Flow Test registered online, taken within 24 hours of the show date. Customers that have taken a Lateral Flow Test will need to demonstrate their negative result by showing the email or text confirmation sent to them by the NHS, once the test result has been registered online here.

Your Covid-19 Pass on the NHS app will be a QR code which we’ll be able to scan speedily when you arrive, or you can show us the NHS email or text confirmation to prove your negative Lateral Flow Test result. Please have these set up ready in advance of arriving so that we can welcome you in to the venue quickly.

If you will be showing proof of a negative NHS Rapid Lateral Flow Test, you must register the result online before arriving at the venue. To do this, follow the steps on the Gov website here. If you haven’t done this before you arrive, you will be asked to leave the queue and return once you have received an email from the NHS confirming the result has been registered.

If you, or anyone in your party, is unable to show one of the above entry requirements, that person will be asked to leave the queue and only return once they have taken and registered a negative NHS Rapid Lateral Flow Test.

We can’t supply customers with NHS Rapid Lateral Flow Tests at the venue. To find a list of pharmacies near you where you can pick up free tests, click here.

On the night, our door team will be working hard to get all customers in to the venue as quickly as possible so they won’t be able to talk you through the entry process when you arrive. Before you attend the show, if you do have any questions about what is required, make sure you have read our FAQs below and if your question has not been answered get in touch with us by emailing assemblyhall@islington.gov.uk or calling 020 7527 8900, and a member of our team will be happy to help.

This is our venue policy, and is in place to protect our staff and allow us to keep our venue open throughout the autumn/winter season. By showing your Covid-19 Pass, you’re doing your bit to keep live music operating. This is new to us all, so we really appreciate your patience and understanding at this time.

Is it safe to visit?

Behind the scenes, we have been working to make sure our venue is a Covid-secure space for live music. We have applied Government guidance and also taken into account the valuable responses we received from our customer surveys to ensure we made all of the necessary changes in our venue.

We’ve put these recommended changes in place to prioritise your safety for when you visit. Some you’ll see, such as updates to entry requirements, and some are changes that have happened behind the scenes, such as upgrading our ventilation system.

Do I have to show my COVID-19 status on entry?

Yes, as a responsible venue operator and employer with your safety as our priority, we will be following Government guidance and requiring all customers to show their COVID-19 status on entry.
On entry, you will need to demonstrate one of the following:

• NHS COVID Pass via the NHS app demonstrating full vaccination (full vaccination means you have received both doses, plus 14 days must have passed since the second dose).
• Proof of natural immunity based on a positive PCR Test result within 180 days (and the 10-day self-isolation period following the result has passed).
• Proof of a negative NHS Rapid Lateral Flow Test (registered online, taken within 24 hours of the show date).

To increase the safety of all customers and our staff, we recommend that those who are fully vaccinated also take a Lateral Flow Test within 24 hours of the show date.

You can find instructions on how to set up your NHS COVID Vaccination Pass or prove your natural immunity on the NHS app here: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/

Customers that have taken a Lateral Flow Test will be able to demonstrate their negative result by showing the email or text confirmation sent to them by the NHS, once the test result has been registered online here: https://www.gov.uk/report-covid19-result

If you are medically-exempt from demonstrating a COVID-19 Pass, please let us know in advance of the show you’re attending by emailing assemblyhall@islington.gov.uk. This is to ensure your entry to the venue is as smooth as possible. You can find out more information about medical exemptions here: https://www.nhsx.nhs.uk/covid-19-response/using-the-nhs-covid-pass/#exemptions

How do I show proof of my COVID-19 status?

On entry, you will need to demonstrate one of the following:

• NHS COVID Pass via the NHS app demonstrating full vaccination (full vaccination means you have received both doses, plus 14 days must have passed since the second dose).
• Proof of natural immunity based on a positive PCR Test result within 180 days (and the 10-day self-isolation period following the result has passed).
• Proof of a negative NHS Rapid Lateral Flow Test (registered online, taken within 24 hours of the show date).

PROOF OF A NEGATIVE NHS RAPID LATERAL FLOW TEST
Take an NHS Rapid Lateral Flow Test within 24 hours of the event you're attending. NHS Rapid Lateral Flow tests are free. You can order NHS Rapid Lateral Flow Tests via https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or pick them up from a pharmacy or test site: https://maps.test-and-trace.nhs.uk/

Once taken, you will need to register your test result online, by visiting: https://www.gov.uk/report-covid19-result.

If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713.

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:
• A text OR email from the NHS confirming your negative result
• OR as a letter that can be requested by ringing NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713

We cannot accept test strips as proof of a negative result, please do not bring these with you to the venue.

PROOF OF FULL VACCINATION – BOTH DOSES RECEIVED
Please use the NHS app to show your vaccination status using the NHS COVID Pass, or access the NHS website to download your Pass as a PDF or get it sent to you in an email. Your NHS COVID Pass will be a scannable QR code.

To set up your NHS COVID Pass on the NHS app, download the app, create/login to your NHS account (you do not need to know your NHS number for this), and then select 'Get your NHS COVID Pass'. You then need to select 'Domestic'. You can either show us this pass in your app, or click 'download PDF copy' or 'receive an offline copy by email'.

Please make sure you are downloading the NHS app, NOT the NHS Covid-19 app.

Get your COVID Pass vie the NHS App: https://www.nhs.uk/nhs-app/
Get your COVID Pass via the NHS website: https://covid-status.service.nhsx.nhs.uk/

You can also get a paper version (2 weeks after having a full course of the vaccine) sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.

Get your NHS COVID Pass letter: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/

We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

PROOF OF NATURAL IMMUNITY
If you have had a positive PCR test within the past 180 days and your self-isolation period has been complete, you will be able to show proof of your natural immunity via the NHS App or the NHS website. This will be in the form of an NHS COVID Pass, which will be a scannable QR code.

To set up your NHS COVID Pass on the NHS app, download the app, create/login to your NHS account (you do not need to know your NHS number for this), and then select 'Get your NHS COVID Pass'. You then need to select 'Domestic'. You can either show us this pass in your app, or click 'download PDF copy' or 'receive an offline copy by email'.

Please make sure you are downloading the NHS app, NOT the NHS Covid-19 app.

Get your COVID Pass vie the NHS App: https://www.nhs.uk/nhs-app/
Get your COVID Pass via the NHS website: https://covid-status.service.nhsx.nhs.uk/

You can also get a paper version sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.

Get your NHS COVID Pass letter: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/

EXEMPTIONS
If you are medically-exempt from demonstrating a COVID-19 Pass, please let us know in advance of the show you’re attending by emailing assemblyhall@islington.gov.uk. This is to ensure your entry to the venue is as smooth as possible. You can find out more information about medical exemptions here: https://www.nhsx.nhs.uk/covid-19-response/using-the-nhs-covid-pass/#exemptions

How do I show proof that I am fully vaccinated?

Please use the NHS app to show your vaccination status using the NHS COVID Pass, or access the NHS website to download your Pass as a PDF or get it sent to you in an email.

To set up your NHS COVID Pass on the NHS app, download the app, create/login to your NHS account (you do not need to know your NHS number for this), and then select 'Get your NHS COVID Pass'. You then need to select 'Domestic'. You can either show us this pass in your app, or click 'download PDF copy' or 'receive an offline copy by email'.

Please make sure you are downloading the NHS app, NOT the NHS Covid-19 app.

Get your COVID Pass via the NHS App: https://www.nhs.uk/nhs-app/
Get your COVID Pass via the NHS website: https://covid-status.service.nhsx.nhs.uk/

You can also get a paper version (2 weeks after having a full course of the vaccine) sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.

Get your NHS COVID Pass letter: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/

We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

How do I show proof of my negative NHS Rapid Lateral Flow Test?

Take an NHS Rapid Lateral Flow Test within 24 hours of the event you're attending. NHS Rapid Lateral Flow tests are free. You can order NHS Rapid Lateral Flow Tests via https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or pick them up from a pharmacy or test site: https://maps.test-and-trace.nhs.uk/

Once taken, you will need to register your test result online, by visiting: https://www.gov.uk/report-covid19-result.

If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713.

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:
• A text OR email from the NHS confirming your negative result
• OR as a letter that can be requested by ringing NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713

We cannot accept test strips as proof of a negative result, please do not bring these with you to the venue.

Please make sure you leave enough time before the start of the event to obtain the confirmation of your negative test result.

How do I show proof of my natural immunity?

If you have had a positive PCR test within the past 180 days and your self-isolation period has been complete, you will be able to show proof of your natural immunity via the NHS App or the NHS website. This will be in the form of an NHS COVID Pass, which will be a scannable QR code.

To set up your NHS COVID Pass on the NHS app, download the app, create/login to your NHS account (you do not need to know your NHS number for this), and then select 'Get your NHS COVID Pass'. You then need to select 'Domestic'. You can either show us this pass in your app, or click 'download PDF copy' or 'receive an offline copy by email'.

Please make sure you are downloading the NHS app, NOT the NHS Covid-19 app.

Get your COVID Pass vie the NHS App: https://www.nhs.uk/nhs-app/
Get your COVID Pass via the NHS website: https://covid-status.service.nhsx.nhs.uk/

You can also get a paper version sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.

Get your NHS COVID Pass letter: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/

Any COVID-19 reason why I wouldn’t get in on the day?

You will not be admitted if you fail to show one of the three COVID-19 entry requirements. You will be asked to leave the queue and only return if you can produce an email or text confirmation from the NHS showing a negative NHS Rapid Lateral Flow Test result has just been taken. We will not be able to supply you with a test at the venue.

We reserve the right to refuse entry if a ticket holder has not complied with any measures put in place to fight the spread of Covid-19.

If I’m coming to an event, when should I do an NHS Rapid Lateral Flow Test?

If you are using an NHS Rapid Lateral Flow Test to demonstrate your COVID status, you should do a test at home a maximum of 24 hours before arriving at the venue.

Even if you are fully vaccinated and are using this option to demonstrate your COVID status, to protect our staff and your fellow gig-goers, we recommend that you do still take a Lateral Flow Test before attending the show as you can still contract and transmit COVID-19 despite being fully vaccinated.

What’s natural immunity?

If you’ve tested positive for COVID-19 with a PCR test within 180 days of the show date – and the 10-day self-isolation period following the result has passed – you are eligible for an NHS COVID Pass, as you will have ‘natural immunity’.

Please use the NHS COVID Pass to show your positive PCR test within the past 180 days using the NHS App or the NHS website, after you’ve finished self-isolating and up to 180 days after taking the test.

Get your NHS COVID Pass letter: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/
Get your COVID Pass vie the NHS App: https://www.nhs.uk/nhs-app/
Get your COVID Pass via the NHS website: https://covid-status.service.nhsx.nhs.uk/

I’m fully vaccinated, do I still need to take a Rapid Lateral Flow Test?

No, not if you can produce proof that you have received both doses of your vaccine 14 days ahead of coming to an event via the NHS COVID Pass, available in digital or paper format. We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

However, to protect our staff and your fellow gig-goers, we recommend that you do still take a Lateral Flow Test before attending the show as you can still contract and transmit COVID-19 despite being fully vaccinated.

Do you accept vaccine cards as proof?

Afraid not, sorry, we cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

Please use the NHS COVID Pass to show your vaccination status using the NHS App or the NHS website to download it as a PDF or get it sent to you in an email.

You can also get a paper version (2 weeks after having a full course of the vaccine) sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.

Get your NHS COVID Pass letter: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/
Get your COVID Pass vie the NHS App: https://www.nhs.uk/nhs-app/
Get your COVID Pass via the NHS website: https://covid-status.service.nhsx.nhs.uk/

What’s the difference between the NHS App and the NHS Covid-19 App?

The NHS app provides a simple and secure way for people to show their COVID-19 Pass and access other NHS services.

The NHS COVID-19 app is a contact tracing app, which lets you use the app’s QR scanner to check in to places like venues, and get alerts if you’ve been near other users with the app who have tested positive for coronavirus.

Check out this NHS Digital app explainer right here to find out more: https://digital.nhs.uk/services/nhs-app/differences-between-the-nhs-app-and-nhs-covid-app

Do I need to have the COVID-19 Test and Trace app as well as the NHS App?

If you can, sure! The NHS COVID-19 Test and Trace app is available to download for free (in England and Wales) and we’ll have QR codes on display for you to scan. We do encourage you to check in to our venue on arrival, although this is no longer mandatory.

I don’t have a smartphone, cannot use the NHS app or NHS website?

If you don’t own a smartphone or a computer, there’s still a way to report and get proof of a negative NHS Rapid Lateral Flow Test by telephoning 119 - this phone number is in your test kit’s instructions as well – and they’ll tell you your options.

Please check with them before you visit and leave enough time before the start of the event to obtain the result.

I’m travelling from Scotland/Wales/Northern Ireland/International?

Ticket holders travelling from outside of England will be required to provide evidence of a negative NHS Rapid Lateral Flow Test, by reporting the result and presenting your NHS email or text notification at entry.

Take an NHS Rapid Lateral Flow Test within 24 hours of the event you're attending. NHS Rapid Lateral Flow tests are free. You can pick them up from a pharmacy or test site: https://maps.test-and-trace.nhs.uk/

Once taken, you will need to register your test result online, by visiting: https://www.gov.uk/report-covid19-result.

If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713.

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:
• A text OR email from the NHS confirming your negative result
• OR as a letter that can be requested by ringing NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713

We cannot accept test strips as proof of a negative result, please do not bring these with you to the venue.

Please make sure you leave enough time before the start of the event to obtain the confirmation of your negative test result.

Do I have to wear a mask or face covering?

We encourage you to continue wearing a face covering in our venue to protect our staff and customers. If you are using our cloakroom and bars, you will be required to wear a face covering at service points and in the queue, unless you are exempt.

Official government guidance states that the government “expects and recommends that face coverings are worn in crowded and enclosed spaces and when mixing with people you don’t normally meet.”

We'd encourage you to be mindful of others and follow this recommendation, aside from when you are drinking, unless you are exempt.

Our staff will be wearing face coverings as well, to protect you and each other.

Are social distancing requirements still in place?

No. All events can resume without any limit on capacity, although we will continue to extend our queueing area to enable customers to socially-distance whilst passing through our entry checks. It goes without saying that everyone should act responsibly towards others, and where possible, we ask you to keep 2m distance from staff at all times.

What should I do if I have Covid-19 symptoms before or after visiting the venue?

If you, or someone you live with displays symptoms associated with, or tests positive for, Covid-19, then please do not attend and follow the Government guidance about self-isolating.
If you’re visiting us, we’ll have official NHS Test & Trace QR codes on display, which you'll be required to scan before you can enter the venue. If you have symptoms after visiting us, please report this in the NHS Test & Trace app. The NHS Test & Trace team will ask for locations and people that you’ve been in contact with and they’ll advise on next steps.

I'm medically-exempt from demonstrating a COVID-19 Pass, what do I need to do?

A digital solution is being developed which will enable individuals with a medical exemption to show their COVID-19 status using the NHS COVID Pass. In the interim, if you are medically-exempt from demonstrating a COVID-19 Pass, please let us know in advance of the show you’re attending by emailing assemblyhall@islington.gov.uk. This is to ensure your entry to the venue is as smooth as possible.

You can find out more information about medical exemptions here: https://www.nhsx.nhs.uk/covid-19-response/using-the-nhs-covid-pass/#exemptions

Will hand sanitiser be available?

Yes, we will have multiple hand sanitiser stations throughout the venue and encourage customers to use these regularly.

How is ventilation managed at the venue?

Our ventilation system is maintained and inspected to standard including regular filter changes. In addition to this, we've completely eliminated any recirculating air from the system and it now runs at 100% fresh air supply. There have been upgrades to the system fans and other internal mechanisms to ensure it's bringing enough fresh air in, whilst extracting the right amount of 'used' air (for want of a better word!)

Can I order drinks via your app?

We are currently only running our drinks-ordering app for balcony customers. If you are a balcony ticketholder, you will be able to scan a QR code on arrival and order drinks for collection at our balcony bar.

Get ahead of the game and download the app now so that you can order drinks as soon as you arrive: qrco.de/AssemblyHallApp

If you’ve used our app before, you will be given the option to ‘update content’ when you open the app. Please click ‘download new content’ to allow this so that you are using the latest version of the app.

If you are standing in our Main Hall, you’ll be able to order drinks at one of our bars and pay using cash or card, although we do encourage you to use a contactless payment option where possible.

Do I pay with cash or card?

You can pay cash or card on our bars, although we prefer contactless payment if possible.

We only take cash payments at our Box Office. If you would like a contactless payment option to book door tickets, please check DICE – if door tickets are available, you’ll be able to purchase them via their app or website.

There’s no cash point in the venue but there are loads on Upper Street.

What happens when I arrive?

When you arrive at our venue, you’ll be greeted by our staff who will be on hand to navigate the way through our entry procedures. This will include a Covid-19 status check, ticket scanning, a bag search and we will encourage you to check in on the NHS Covid-19 app.

You can speed up your entry by having your Covid-19 status ready to be checked. If you’ve bought tickets via DICE, make sure you have downloaded the DICE app and have validated your tickets before you join the queue.

It might be a little different to what you’re used to, so follow all signs, check any advance communications your ticket agent sends you and our staff will be there to help.

Will I need to queue?

You may need to queue when you arrive at the venue, but we have extended our queuing area to ensure all customers can keep 2m physical distance from staff and one another. You can help us maintain this by standing on the floor markings in place and having your tickets and COVID-19 status certification ready before you arrive.
Right now, your patience and understand goes a long way with our staff.

How do I book tickets?

Simply go to our What's On page and click 'GET TICKETS'. Most shows on our site direct you to DICE and in a matter of minutes, you can download the DICE app to reap the benefits, including handy features, low booking fees, the chance to get a refund on sold-out shows, and a waiting list if you just miss out on tickets to see your favourite artist!

Can​ ​I​ ​use​ ​DICE​ ​without​ ​a​ ​smartphone?

You can indeed!  You will still need a mobile phone so that we check that you are a real person. Simply go to our What's On page and click 'GET TICKETS'. Enter your mobile phone number and DICE will send you a code which you then enter into the browser. Last but not least, you need to enter your payment details and the tickets are yours! On the night of the show, head to the venue with some photo ID and collect your tickets at the box office.

Is there a box office so I can book tickets in person?

Unfortunately, we do not have a box office on site. All tickets need to be purchased online in advance or if there are still tickets available you can buy them at the venue on the day of the show once we have opened. Usually this will be 7pm.

Can I still buy a ticket on the day of a show?

So long as they’re available, of course you can! With the DICE app, you can normally buy up to the time that doors open and sometimes even later! And tickets are normally sold on the door in person once doors open for shows that haven't yet sold out. Mentally prepare if you do leave it until then as they are often a few pounds more expensive than the original price.

If an event is sold out, can I get a ticket?

Well, just maybe as the DICE app lets you join a Waiting List for most sold-out shows. More info about how it works is in the DICE app and on the support pages on the DICE website. We know it’s frustrating when you miss out on tickets, but don’t be tempted to use a secondary ticket seller – only use an official ticket seller as nine times out of ten, you will be disappointed. Sign up to our mailer by clicking on the envelope icon in the top right corner of this page and follow us on Twitter and Facebook to get the latest announcements.

If I buy a ticket from someone outside, can I get in?

Maybe, maybe not. We cannot guarantee either way; touted tickets don’t help fans, artists or venues – and there’s a chance it might be invalid which would mean we couldn’t let you in. So sticking to the DICE app or other reputable sellers is best for everyone.

I’ve bought my ticket on a ‘secondary site’, will I get in?

Again, it’s hard to say. If it’s not from a legitimate source, it could still be cancelled on the day of the show. We recommend sticking to the official outlets so there’s no disappointment on the night.

What are booking fees and charges and why is there a cost for an e-ticket?

The different ticket agents will have different fees and costs labelled as 'transaction' or 'booking' fees - these are to cover the cost of fulfilling your order. Check the agent's FAQs if you need more info.

What is a Venue Levy and why is it charged?

All tickets to shows at Islington Assembly Hall are subject to a Venue Levy of £1 + VAT. As a Grade II listed building, this Levy will be reinvested into Islington Assembly Hall and its services, meaning the customer experience can continue to be enhanced.

If my ticket is seated, can I go in the standing area?

All tickets are allocated according to space, so depending on what you bought, you’ll have to stick to your assigned area. Get in touch with us if you’ve got any queries when you book.

Can I return or get a refund on my ticket?

Indeed you can if a show is sold out and has a waiting list option, but only if you've bought via the DICE app. You simply return your ticket to the Waiting List with a few taps and tickets are passed seamlessly to other fans. More info about how it works is in the DICE app and on the support pages on the DICE website. If the show hasn't sold out or if you bought your ticket from another ticket agent, you will only be able to get a refund if the show gets cancelled or rescheduled.

Someone else bought my tickets for me to collect, what do I need to do?

For most shows, just come to the ticket office on the night with a letter of authorisation from whoever booked the tickets – the letter needs to show your name, the booking reference number and the last four digits on the card used to buy the tickets.

However, if the ticketing company you bought from issues a different set of instructions on this, it will override our standard policy.

I haven’t received my tickets, what do I do?

Tickets usually get sent out no less than three days before the event, but if you’re concerned your tickets getting lost in the post or not getting emailed out to you, just get in touch with your ticket agent. Make sure you have all your booking details to hand and don’t forget to check your spam folder as well.

With the DICE app, you don't have the worry about receiving tickets or trying to find that elusive email confirmation somewhere in your email folders, as they're stored in your app which is locked to you!

Where do I collect my tickets from?

DICE tickets are stored inside the DICE app. Whether you bought the ticket on your phone or the desktop, just open the app and tap on the 'Tickets' icon (bottom of the screen, second from the left) and you'll be taken to the space where all your tickets live. If you don't have a smart phone, make sure you've received an email confirmation from DICE and bring this, along with photo ID, to show at the box office on the night. If you’ve bought your ticket from another agent and have chosen ‘box office collection’, your tickets will be available at our ticket office once doors have opened on the day of the show.

What do I need to bring to collect my tickets at the venue?

If you bought your tickets from DICE and you have a smart phone, download the app and you just need to bring along your smartphone on the night.

If you bought from DICE but don't have a smart phone, bring your email confirmation from DICE, along with photo ID, to show at the box office on the night.

If you've bought from another ticket agent, check their policy but generally, you need to bring along a copy of the booking confirmation, ID and the debit or credit card you used to buy them.

Someone else booked my tickets online; can I use them?

With the DICE app, you can send tickets for most shows direct to your friends in the app, using the "Send To A Friend" option. So if someone else has booked the tickets via the app, they may have this option. Each event has a transfer deadline, though, so we recommend they do this pretty swiftly.

If someone else booked your tickets from another ticket agent, you will need to check with the ticket agent. For some events sold by other tickets, the person who bought the ticket might need to prove with photo ID that they are the person named on the actual ticket.

What if I’ve lost or damaged my ticket or they’ve been stolen?

Get in touch with the ticket agent you booked with straight away – they can usually arrange replacements. Sadly, there’s not much the venue can do, though, other than recommend you download the DICE app to help avoid disappointment for future purchases!

Can I show my e-ticket on my phone if I bought it online?

If it has a barcode, then yes, as our scanners should work fine on your e-ticket.

I have a balcony / upstairs ticket, does that mean I am allocated a seat?

Normally balcony seats are unreserved so it’s a first-come, first-served affair. There is additional standing room at the back but if you want to guarantee yourself a seat, please get here early.

What’s the latest time I can turn up with my ticket?

It’s best to always check the door times so you don’t miss out. We’ll do our best to post set times up on our website on the day of the show.

What does ‘stalls’ mean?

The stalls are downstairs in the auditorium. Mostly, this means standing but occasionally it can be a fully seated show. This will be clear on our website and should be clear on other ticketing sites.

I’ve got a VIP ticket; what does it get me?

We’ll have a limo waiting… ok, maybe not, but do check with the ticket agent when you book and they will provide you with details of what’s included.

Is your venue accessible?

Yes, there is level access to our main auditorium. Just visit our Accessibility page for more information. We work hard with Attitude Is Everything to continually improve access for all our customers.

How is your venue cleaned?

We have enhanced procedures for cleaning our venue before and after every show, including using disinfectant foggers where necessary. We also have anti-bacterial cleaning products available for staff to use during all events.

Is there a different age limit for each event?

Most of our events are 16+ but it’s always best to check in advance as it can vary from event to event. This information will be listed on the event page on our website or DICE.

What is Challenge 25?

If you are lucky enough to look under 25 (but are 25 or older) you may be asked for ID.

How can I prove my age/do I need ID?

We prefer a full or provisional driver’s licence or a PASS card as ID, and a valid passport is fine. Any fake IDs will be confiscated, sorry.

How can I find out about door times?

The event on our website and your ticket should state a start time.

Where can I find the running time of the show/event?

We post these up on our website where possible on the day of the show. All timings are approximate and subject to change.

What happens when the show finishes?

So that everyone can leave as safely as they arrived, we ask that you pay attention to our team who will direct you to your closest exit.

Is there a cloakroom/will I get in with my bag/helmet/suitcase?

We have a cloakroom where we charge a small fee per item. Please head to one of our bars to buy your cloakroom ticket, and then head down to the basement to leave your items. Obviously, the earlier you get there, the less busy it will be, but as long as you hold on to your cloakroom ticket then it’s easy to get your stuff back. Don’t come with your entire worldly possessions, though, as it could take a while…

What if I lose my cloakroom ticket?

Try not to! If you do, you’ll have to wait until the end of the event to identify your things. If you do unfortunately lose something, all our lost property contact details are on our Contact Us page.

I forgot to get my stuff out of the cloakroom after the show, what do I do?

Don’t worry, it happens. Just get in touch, check our Contact Us page to find out how.

Can I bring my own food and drink?

Sorry, but no, and this includes chewing gum. We have bars and free drinking water available. Any bits you think you really need to bring with you for health purposes, just get in touch to let us know in advance. We cannot allow nuts in the venue due to staff and customer allergies.

I lost something at the show - how do I get it back?

Get in touch to see if we can help. You can report lost property on our Contact Us page.

Where can I smoke / smoke an e-cigarette?

Come on, you know this one! It’s against the law to smoke inside the venue but staff will direct you to a dedicated smoking area and can advise on times it’s open from and to. Make sure you’re of legal age to do so, obviously. Unfortunately, for you vapers, e-cigarettes cannot be used in the venue.

Can I crowd surf?

‘Fraid not, sorry. Crowd-surfing, drink-throwing, illegal smoking and other such things are likely to result in us bidding you goodnight and ejecting you from the venue… and no you won’t get the cash back on your tickets, so try to enjoy yourself sensibly, ok?!

Is there a dress code?

Not usually, but if you’re wearing headgear, football colours or some kind of mad fancy dress, you may be asked to take them off and store them in the cloakroom. If there is a specific dress code for a particular show requested by the promoter or the artist, this will be stated on the 'MORE INFO' page about the gig on our website.

How can I give feedback or make a complaint before, during or after a show?

We love hearing from you so if you want to get in touch, check our Contact Us page or speak to a member of staff during the show.

Why do you remove the lids from bottled water?

It’s for yours, the bands’ and your fellow gig-goers safety, and is pretty standard across most live events now.

Will it be loud?

Quite probably, but we’re happy to give out ear plugs if you ask for them. Just find a staff member during a show.

Can I bring my camera/iPad/selfie-stick?

Non-professional cameras are fine (no large lenses) but please don’t bring iPads, GoPros or selfie-sticks because you’ll be asked to leave them in the cloakroom.

Can I leave the venue and come back again in between bands?

Afraid not, generally, we don’t do ‘pass outs’ or re-admittance if you leave the building.

Is there strobe lighting or pyrotechnics?

Most shows may use strobe lighting and smoke effects and there’s usually signage up to let you know. If this is an issue, please let a member of staff know.

Will I be able to buy merchandise at the show?

Usually, yes. If a band has some, it will be on sale on the entrance.

Can I bring my medication with me?

If you think it’s absolutely necessary for the hours you’ll be in the venue then by all means. It’s probably best to have a sealed package of your prescribed medication and make it known to security – especially if it contains sharp needles and the like. If you have any special medical-related requirements, do let us know in advance, too.

Any reason why I wouldn’t get in?

Be nice and don’t do anything stupid, basically. We reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.

I'm a Tempo Time Credits volunteer, how do I redeem my credits?

Please email us at assemblyhall@islington.gov.uk or give us a call on 020 7527 8900 with your Tempo Time Credits ID number and the name of the show you would like to attend. A member of our team will happily assist you in redeeming your credits.

Can I buy a backstage pass/meet the band?

As much as we’d love to say "yes, of course, you’re all welcome backstage", sadly, backstage is for working personnel only. If you do see ‘meet and greet’ tickets on sale, check the full details before you buy them.

Where are you and what’s your address?

Our Contact Us and Getting Here sections have all our details.

How do I get there by public transport?

Always check travel before you head out, you can find out everything you know about our local transport links and the easiest way to get to us, on our Getting Here page.

Is there parking nearby?

We strongly recommend using public transport whenever possible, but for details on local parking and other travel information click our Getting Here page.

Where can I leave my bike?

If you've got a folding bicycle, and our cloakroom is open, you are welcome to leave it in there. For larger bikes, there are well-lit and CCTV-covered racks in front of our neighbour, the Town Hall.

How do I get a job on the bar or cloakroom or in the box office?

We're often recruiting so keep an eye on our Work With Us page. We pay the London Living Wage and are always after the best bar staff, cloakroom attendants and people to staff the box office to help run a great venue. Previous experience is useful, but not essential.